Heavenly Curves
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Shipping & Returns

Shipping
Free shipping for order over $150.00 (under 5 Kg) Australia and NZ only. Conditions apply
$15 flat rate shipping fee for order equal or less than $150.00. Maximum weight 5kg. Australia and NZ only. Conditions apply

Most items if in stock will be shipped within 24 hours, however if we do not have in stock we will normally ship within 7-10 days, some overseas lines may take longer however we will advise you via e-mail or phone when you place your order.

You will receive an e-mail once order has been shipped. Feel free to contact us any time to enquire about your order - info@heavenlycurves.com.au or (02) 9604-1270.

Heavenly Curves will not pay for return postage, should you need to return this is the customer’s responsibility and cost.

Heavenly Curves cannot accept responsibility for any items misplaced by Australia Post, however you may pay extra for registered post should you wish to. See “Returns and Exchanges” below for our exchange and return policy.

Return & Exchanges
Should you need to exchange an item or items, you must firstly notify us info@heavenlycurves.com.au for approval to return, all items must be sent back to us via a trackable means. It is your responsibility, if they get lost in transit back to us…Also if you have purchased your order and received free shipping, there will be a re-stocking fee on your order of $15.00

RETURNS- Please note we are happy to exchange within 7 days of purchase only, we DO NOT refund. All merchandise must be returned for exchange in same condition with tags attached, no odours and without any damage. Original receipts must also accompany the goods.
NOTE we DO NOT refund. If we have to return a garment back once again this will also be at your cost.

Sale and Clearance Merchandise:

No returns will be accepted on sale or discounted items.....

So please make sure of your purchase..............


Terms and Conditions of Shopping with us:

Please note we DO NOT refund any purchase, however we do exchange some items within 7 days as long as they are not Swimwear, Shapewear, Hosiery, Lingerie or Underwear (Intimates) and are in “New condition, with tags still on them and have not been WORN”, DO NOT SMELL and you have your receipt. So please choose carefully.
We will also charge a re-stocking fee of $15.00 should you need to exchange an item purchased online and you will also be charged shipping for the exchanged item to be sent back to you again.
If you need to return something, please e-mail us info@heavenlycurves.com.au for approval and we also require a tracking number for goods returned back to us. Purchases online are not our responsibility once they have left here and we have provided a tracking number, unless you wish to pay extra for insurance, then please advise when placing your order.

Swimwear, Lingerie and Intimates:

Due to health regulations, we are unable to accept returns on any intimate garment. Feel free to ask all questions prior to purchase.

Sale and Clearance Merchandise:

WE DO NOT exchange, refund or accept any returns on sale items so please choose carefully.

Special Terms:

Special orders cannot be returned at all. Please choose carefully, if you are not sure then e-mail us your questions info@heavenlycurves.com.au

By placing an order through our website you accept our terms above.

Thanks Management

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